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GROWING AND SUSTAINING RELATIONSHIPS

GROWING AND SUSTAINING RELATIONSHIPS
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Lynna Landstreet

Web developer

Freeform Solutions

http://www.freeform.ca

Freeform Solutions uses CiviCRM to help the non-profit organizations we develop sites for to manage information about their members, volunteers, activists, donors, employees and other contacts, and to handle donations, correspondence, mailings and more. We support the CiviCRM community by contributing documentation, patches, modules and code, and are a silver sponsor of CiviCon 2013.

GROWING AND SUSTAINING RELATIONSHIPS
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Alejandro Salgado

Implementor, Consultant

iXiam

http://www.ixiam.com/en

We help organizations with their CiviCRM Projects. From Business consultancy to custom CiviCRM development.

GROWING AND SUSTAINING RELATIONSHIPS
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Mathieu Lutfy

Developer

bidon.ca

http://www.bidon.ca

The CiviCRM community is a great place for support, to exchange ideas and to contribute back. Working with other developers or users has often allowed me to pool our resources together and lower our costs, while ensuring better quality since there were more people using it.

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Simon West

End-user, Administrator, Implementor

ZING

http://zing.uk.com

We feel there are too many obstacles facing not-for-profits (NFPs) considering commercial CRM offerings, including many of those that are charity oriented. From licensing models which restrict the fluid expansion of an organisation's user base (why should you be punished with higher costs for being successful?), to support from commercial companies being inherently tied to one supplier; a NFP would benefit from the option to 'shop around' for those most appropriate, e.g. based on: proximity and availability on-site, cost, experience, value added services... They also often lack the capacity for charity relevant workflows, necessitating either customisations, complicated and inefficient workarounds or an en-masse call for new functionality, as individual charities do not appear to carry the weight required to influence subtle NFP-only changes to market leading software, without large expense.

On the flip side, CiviCRM is completely free and open-source, carrying with it a friendly, hard-working and enthusiastic community of developers and implementers, constantly listening to the users' needs and sculpting future releases to the requirements of NFP organisations. This is exciting!

GROWING AND SUSTAINING RELATIONSHIPS
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Brylie Oxley

End-user and Developer

Woolman Sierra Friends Center

http://woolman.org

Working with CiviCRM enriches our commonwealth. Any investment in CiviCRM is
shared by the community as a whole. Community organizations naturally complement the spirit of Free/Libre Software.

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Mark Tompsett

End-user, Administrator, Implementor, Developer

QualityTime Services

http://www.qualitytime.co.uk

I have consistently found the CiviCRM community to be welcoming, inclusive and supportive, and this has inspired me to want to become a part of it. It is great that the open source community allows everyone to benefit from the contributions that each of us is able to make, and I am making my own contributions as I can.
As a software product, CiviCRM is powerful, versatile and extensible and is enjoying active development and growth by the community that uses it.

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Adam Wight

Developer

Wikimedia Foundation

http://wikimediafoundation.org/

Civi is one of those pieces of software that makes you wonder how early humans could have survived without it. Every nonprofit seems to be using Civi for some aspect of their fundraising, and I'm always surprised at the creative ways different people find to make it work for their needs. Happy to be able to help out a bit. There's a lot of energy going into this project--definitely checkout the forums and the IRC channel if you're curious.

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Jon Goldberg

Implementor

Palante Technology Cooperative

http://palantetech.com

Palante Tech works with social justice organizations on a tight budget to be more effective through technology. CiviCRM allows us to provide a high-quality low-cost database for community organizing, donor and membership management.

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Oliver Gibson

Consultant, Implementor, Trainer

Northbridge Digital

http://www.northbridgedigital.co.uk/

The community provides excellent forum support, new ideas and feedback on suggestions. The CiviCRM software suits many use cases and allows us to support a large number of diverse UK voluntary sector organisations.

GROWING AND SUSTAINING RELATIONSHIPS
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Amy Bucaida

Administrator

Missouri Credit Union Association

http://www.mcua.org

We are a full CiviCRM install with Drupal.

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Graham Mitchell

Implementor, Administrator, end-user, Trainer

MC3

http://mc3.coop

I've been working with CiviCRM since 2006 or thereabouts. The community is outstanding in providing support and sharing expertise, which combines with a strong product to enable me in turn to deliver better results for the organisations that I work with. I only hope that over time I will be able to repay the debt by supporting other newcomers to CiviCRM.

GROWING AND SUSTAINING RELATIONSHIPS
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Alice Aguilar

Implementor

Progressive Technology Project

http://progressivetech.org

The organizations we work with are experiencing the benefits of a robust tool that is
easy to use, supports their work, and allows them to collect and track data from various parts of their organization, such as membership, fundraising, communications, and organizing into a centralized database. CiviCRM as an open-source solution also allows us to nurture and build a user community to share and create a common vision of future features that would be useful to the community organizing field. Just two years after our pilot project, we're currently supporting 30 community organizing groups to use CiviCRM, and the community is steadily growing.

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Home » Blogs » CatorgHans's blog

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24x7 support for CiviCRM companies

Submitted by CatorgHans on October 18, 2012 - 04:14
At the CiviSprint in Apeldoorn I have spoken with a few people about a 24x7 support system for CiviCRM projects.
 
I have found a partner in Switzerland who could provide this.
We are still discussing about pricing and setup.
 
What I see as a possible procedure would be:
One of your customers gets an urgency phone number (they can provide a  lot of phone numbers worldwide). When he calls, the helpdesk has only 3  tasks:
-Is it office hours in your timezone: the call is forwarded to your office
        -Otherwise the helpdesk would have a few question which identify between:
        *Can wait to next day -> a ticket is created and emailed to your office
        *Is a real emergency: Sorry, one of your people will be called, no matter what hour it is.
 
You will pay the helpdesk per customer who is allowed to call and you  pay extra if that customer exceeds <to be defined> calls per  months. You are free how to charge your customers for this service.
 
This way we can collaborate in offering a 24x7 service and at the  same time keeping our mostly small businesses in control of our own  customers.
The offering will consist of three ranges
1) standard office hours
2) 1+ weekend
3) 24/7 365 days a year
 
Let me know who is interested in this kind of service. Pricing will be on a sliding scale, this means the more customers who join, the easier and cheaper it will be to setup. 
 
I am not sure yet if this company can offer what we want for the price we want, so I am open for ideas.

 

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Comments

How do you determine a "real" emergancy

Permalink Submitted by SarahGladstone on October 18, 2012 - 07:40

Am curious - How will the person answering the phone determine what is a true emergency versus something that can wait until normal business hours.

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Various methods:

Permalink Submitted by CatorgHans on October 18, 2012 - 11:33

Various methods:

-First the short questions/investigations

*Does site work at all?

*Do various civicrm pages function?

*What does customer need to do and what does not work?

-Second

*I think it would be a good idea to agree with customer that he pays extra for work you do outside office hours

Do you think more is needed? If so, do you have ideas to improve on this?

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Good initiative

Permalink Submitted by ErikHommel on October 19, 2012 - 07:02

Good initiative Hans! Let's discuss on the next CiviCRM Meetup NL :-)

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CIVICRM


GROWING AND SUSTAINING RELATIONSHIPS

WHAT IS CIVICRM
  • Community
  • Case Studies
  • Experts
  • Contributors
  • Core Team
  • Licensing
  • Contact Us
WILL CIVICRM MEET YOUR NEEDS?
  • Contacts
  • Contributions
  • Communications
  • Peer-To-Peer Fundraisers
  • Advocacy Campaigns
  • Events
  • Members
  • Reports
  • Case Management
GET STARTED
  • Evaluate Your CRM Needs
  • Evaluate CiviCRM Features
  • Read Books
  • Documentation
  • Demo CiviCRM
  • Download CiviCRM
  • Download Extensions
  • Find An Expert
PARTICIPATE
  • Join the CiviCRM Community
  • Read Our Blog
  • Community Forum
  • Attend a Training or Meetup
  • Make It Happen
  • Become A CiviCRM Developer
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