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GROWING AND SUSTAINING RELATIONSHIPS

GROWING AND SUSTAINING RELATIONSHIPS
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Michal Mach

Core Team Member, Developer, Implementor

CiviCRM, Caltha

http://civicrm.org

I've always been passionate about what non-profits and advocacy groups can achieve using technology. For me, CiviCRM shows an essential example of how non-profit and technology worlds can come together to provide real change - working as community, creating value for yourself, but also for others in non-profit sector.

GROWING AND SUSTAINING RELATIONSHIPS
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Tim Otten

DEVELOPER AND IMPLEMENTER

CiviCRM

http://civicrm.org

It gives me lots of fun programming to do.

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Kurund Jalmi

Developer, Implementor

Web Access India Pvt. Ltd.

http://webaccessglobal.com

I have been part of CiviCRM project from the beginning and feels great to see how it has grown over the years.
I am glad to be associated with such a wonderful open source project and an awesome community around it.

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Robyn Perry

End-user, Administrator, Trainer

Progressive Technology Project

http://progressivetech.org

CiviCRM is helping us serve member-based community organizing groups across the
U.S. to keep better track of their events, fundraising, and membership data. It's helping our community to aim higher in terms of what kind of questions they should be asking and what kind of data they should be collecting. We chose CiviCRM because it's the best all-around tool to do what our groups need, AND because it's open source.

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Jane Hanley

implementor, administrator

AGH Strategies

http://www.aghstrategies.com

We help nonprofits make the best use of their data to further their mission.

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Pablo Sullivan

Administrator, End-user

Movimiento por la Paz -MPDL-

http://www.mpdl.org

We needed a CRM, found CiviCRM and fell in love with it :). We're starting with 4.3, we hope we can be of some help for future updates.

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Monica Tapia A.

End-User and promoter in Latin America

Alternativas y Capacidades

http://www.alternativasycapacidades.org

Our capacity organization manages a largely segmented contact list for bulk mailing, events, training, groups and donors.
We are helping other organizations gain advocacy capacities, managing constituency making, campaigns and petitions

GROWING AND SUSTAINING RELATIONSHIPS
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Michael Daryabeygi

Implementor

Ginkgo Street Labs

http://ginkgostreet.com

CiviCRM enables me to empower my clients with a database that suits their unique needs.

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Oliver Gibson

Consultant, Implementor, Trainer

Northbridge Digital

http://www.northbridgedigital.co.uk/

The community provides excellent forum support, new ideas and feedback on suggestions. The CiviCRM software suits many use cases and allows us to support a large number of diverse UK voluntary sector organisations.

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Graham Mitchell

Implementor, Administrator, end-user, Trainer

MC3

http://mc3.coop

I've been working with CiviCRM since 2006 or thereabouts. The community is outstanding in providing support and sharing expertise, which combines with a strong product to enable me in turn to deliver better results for the organisations that I work with. I only hope that over time I will be able to repay the debt by supporting other newcomers to CiviCRM.

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Jake Martin White

Implementor, Developer

PeaceWorks Technology Solutions

http://www.peaceworks.ca

PeaceWorks provides technology solutions for not-for-profit organizations. CiviCRM fills an important niche among our clients who need a flexible, comprehensive, user-friendly, web-integrated CRM solution.

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Kelley Graham

Implementator End User

Green Geeks

http://green-geeks.com

Civi is the best! All my non-profit and community outreach activities are well supported by the platform. I love to help others benefit.

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Case Studies

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RELATED CASE STUDIES:

  • Missouri Credit Union Association
  • American Atheists
  • Foundation for Prader-Willi Research
  • Chartered Institute of Linguists (CIoL)

CiviCRM's volunteer feature received an overall grade of A in NTEN's 2011 Nonprofit Data Eco-System report.

LEARN MORE...

SUPPORT US...

Electronic Frontier Foundation (EFF)

Digital Civil Liberties Advocates Get Control Over Data Security and Privacy by Switching to CiviCRM
Electronic Frontier Foundation (EFF)
454 Shotwell St.
94110 San Francisco, CA
United States
See map: Google Maps
Features Deployed:
  • Association Member Management
  • Case Management
  • Constituent Contact Management
  • Contributions
  • Peer-to-Peer Fundraising
  • Donor Management
  • e-Communications
  • Events
  • Advocacy Campaigns
  • Reporting

The Electronic Frontier Foundation (EFF) is the leading organization defending civil liberties in the digital world. We defend free speech online, fight illegal surveillance, support freedom-enhancing technologies, promote the rights of digital innovators, and work to ensure that the rights and freedoms we enjoy are enhanced, rather than eroded, as our use of technology grows.

 

EFF is proud to join a growing cadre of activist organizations using CiviCRM and will continue contributing to its ongoing success. The best part about using an open source solution that we host ourselves is that we can modify and extend it to fit our needs. We have total control over the security of our data and our constituents' privacy. Instead of storing passwords in plaintext, we no longer store passwords at all and can safely force HTTPS on all parts of our membership center. Equally important, using CiviCRM dramatically reduces the cost of supporting a robust membership program, so more dollars can go directly to the programs that actually support your digital rights.

 

CiviCRM has also allowed us to stretch and pull our action center to mobilize hundreds of thousands of people. We find it incredibly easy to import a wide variety of data from petitions to stop bills to tell stories we can use for expanding excemptions to the Digital Millenium Copyright Act. The day we sent over 1 million emails to Congress as part of an Internet wide protest of the blacklist bill SOPA and PIPA, we balanced the traffic load across 10 rented servers and slowly imported participant information when possible.

The Promise:

EFF is fortunate to have technical expertise on staff, so we wanted a product that allowed us to push the limits of what was possible in terms of website design, new functionality, and tremendous spikes in traffic. Access to the CiviCRM code and close communication with the dedicated community has allowed us to far exceed our expectations.

The Challenge:

Deciding how to structure our data. We are still in the process of deciding how to most effectively use fields like Contribution Type and Contribution Source to check data entry against accounting records and measure the effectiveness of fundraising campaigns.

The CiviCRM Solution:

We evaluated a number of alternatives before selecting CiviCRM, including Convio's Common Ground, Salesforce's Nonprofit Starter Pack, and Blackbaud's Razer's Edge. CiviCRM gave us the greatest control over donor data and allowed our improvements to benefit other nonprofits.

Project Team:

EFF's Web Developer, Micah Lee, and Tech Generalist, Leez Wright, spearheaded our implementation of CiviCRM. We are partnering with CiviSMTP for sending bulk emails and Salsa Labs for sending action alerts to government representatives.

More on the Success of this Organization:
https://www.eff.org
Modifications and Modules:

Our installation of CiviCRM is heavily extended with custom Drupal modules that interface with CiviCRM. Some examples of the ways we've customized our CiviCRM include:

  • Disabled the ability for EFF staff to accidentally track bulk mailings (we advocate disabling tracking whenever possible)
  • Users can enter their email address on our site and get emailed a link to a profile to update their own data
  • Custom templates so our contribution pages look great
  • The ability to Tweet "Why I Donated" on the contribution thank you page
  • After taking action in the EFF action center, users get redirected to a thank you page that's also a customized contribution page for that action
  • Used code from civicrm_noconfirm to disable the confirmation page step when donating
  • Made custom email tokens
  • Internal bulk unsubscribe tool
  • Added MX record email address validation to prevent spambots from cluttering our database
Server & Hosting Requirements:

We have a large CiviCRM database (> 1,000,000 contacts) and sometimes our website gets massive amounts of traffic, so we've had to do some work to make it all run smoothly. The CiviCRM MySQL database is on it's own dedicated server that's separate from the MySQL server Drupal uses, and it has been tweaked for performance. We've worked closely with the core developers of CiviCRM to make things more efficient, like running reports on all our contacts and using autocomplete contact search boxes.

Benefits To The CiviCRM Community:

Our team has submitted several small patches to CiviCRM that everyone will benefit from. Additionally, we are funding some development of CiviCRM to add features that we specifically need. We've also hosted code sprints and meetups.

CIVICRM


GROWING AND SUSTAINING RELATIONSHIPS

WHAT IS CIVICRM
  • Community
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WILL CIVICRM MEET YOUR NEEDS?
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  • Events
  • Members
  • Reports
  • Case Management
GET STARTED
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