Non-Profit saves hundreds of hours in event and member management with CiviCRM
Fremantle Chamber of Commerce
Background
The Fremantle Chamber of Commerce (FCC) champions policies and strategies that improve the business environment in Fremantle, enhance community prosperity and develop a sustainable mix of business and lifestyle opportunities for Fremantle’s future. They act as an advocate for the business community, a conduit for information and a promoter of Fremantle’s position in the regional landscape. The Chamber currently have over 500 members, ranging from major corporate organisations to small micro-businesses.
CRM Solution
FCC required a CRM system to manage their members, events and organisational activities more efficiently. The main requirements that the CRM needed to fulfil were:
- To have a central database of all contacts and members.
- The ability to register online to become a member.
- The ability to have all membership information in a central location
- The ability to register online for events.
- The ability to manage events from a central location.
- The ability to track payments
- Reporting on all of the above
The CRM system selected for FCC is called CiviCRM. CiviCRM is a web-based, open source, CRM software geared toward meeting the needs of non-profit and other civic-sector organizations.
The CRM was configured from the front end to manage all the items listed above. Existing contacts that were stored in excel sheets and outlook were imported into the system to create a central repository. Custom reports were created to handle all the above items as well.
Outcome
The CRM solution implemented by Sankhya Consultants resulted in the following benefits to FCC:
- Time savings by having a central repository to access all contacts and member information
- Time savings by having a central online system to manage Events and having integrated workflow such as automatically reminding participants of the event a week or a few days prior to the event.
- Time savings in tracking invoices until paid.
- Time savings by having a central online system to manage memberships and having integrated workflow such as automatically reminding members of their membership expiring a month prior to expiration.
- Automatic generation of reports and lists for management – time savings and increased accuracy in not having to compile these manually.
- Having a central repository to manage all types of clients and staff and their associated contracts and documentation.
- Being able to update events and membership information on the website automatically from the CRM system.
Background
FCC required a CRM system to manage their members, events and organisational activities more efficiently. The main requirements that the CRM needed to fulfil were:
- To have a central database of all contacts and members.
- The ability to register online to become a member.
- The ability to have all membership information in a central location
- The ability to register online for events.
- The ability to manage events from a central location.
- The ability to track payments
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Reporting on all of the aboveFCC required a CRM system to manage their members, events and organisational activities more efficiently. The main requirements that the CRM needed to fulfil were:
- To have a central database of all contacts and members.
- The ability to register online to become a member.
- The ability to have all membership information in a central location
- The ability to register online for events.
- The ability to manage events from a central location.
- The ability to track payments
- Reporting on all of the above
Challenges
Importing and cleaning the existing data which existed in different locations such as multiple Excel sheets and Outlook.
Solution
CiviCRM was selected because it was a web-based, open source, CRM software geared toward meeting the needs of non-profit and other civic-sector organizations. It could handle the needs of Fremantle Chamber perfectly - Event and Member Mangement.
Other CRMs evaluated were Sugar CRM and Zoho CRM
Functionality
The ability to handle online contributions
Dr Ganesh Arulampalam (Sankhya Consultants) - CRM Implementation
Dr Vish Ramakonar (Sankhya Consultants) - CRM Implementation
Megan Lee Swart - (Idea Catalyst) - Web Design Company
David Levi (Idea Catalyst) - Drupal Web designer
Tim Milsom (Fremantle Chamber of Commerce) - CEO
Jacqui Warnock ( Fremantle Chamber of Commerce)- Executive Assistant
Victoria Willetts (Fremantle Chamber of Commerce) - Member Manager