Our capacity organization manages a largely segmented contact list for bulk mailing, events, training, groups and donors.
We are helping other organizations gain advocacy capacities, managing constituency making, campaigns and petitions

We feel there are too many obstacles facing not-for-profits (NFPs) considering commercial CRM offerings, including many of those that are charity oriented. From licensing models which restrict the fluid expansion of an organisation's user base (why should you be punished with higher costs for being successful?), to support from commercial companies being inherently tied to one supplier; a NFP would benefit from the option to 'shop around' for those most appropriate, e.g. based on: proximity and availability on-site, cost, experience, value added services... They also often lack the capacity for charity relevant workflows, necessitating either customisations, complicated and inefficient workarounds or an en-masse call for new functionality, as individual charities do not appear to carry the weight required to influence subtle NFP-only changes to market leading software, without large expense.

On the flip side, CiviCRM is completely free and open-source, carrying with it a friendly, hard-working and enthusiastic community of developers and implementers, constantly listening to the users' needs and sculpting future releases to the requirements of NFP organisations. This is exciting!

CiviCRM is very helpful for us to manage memberships and donations. As one of the biggest users in France, we would like to help building an active French-speaking community.

ISHR is currently in the early stages of implementing CiviCRM, and is finding the customisable aspects of the software to be especially beneficial.