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- Not Just a Contact Database
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These optional components give you more power to connect and engage your supporters.
civiCASE
Case management for clients and constituents.
civiCONTRIBUTE
Online fundraising and donor management.
civiEVENT
Online event registration and participant tracking.
civiMEMBER
Online signup and membership management.
civiMAIL
Personalized email blasts and newsletters.
civiREPORT
Report generation and template management.
Pro CiviCRM Development
In my view CiviCRM is very intuitive.
You can use it almost without any help.
You can administer it needing only little help.
But I think what is really needed now is a development-book so more people will get comfortable costumising it and may-be even contribute.
The development-information is scattered and not well documented. For example, CiviCRM's architecture is explained in blogs in stead of a well organised technical document.
So I would go for a development book