Civi empowers organizations to maintain the data of the people they serve on their terms. The community is welcoming, happy to share and eager to document. I know where to look or who to message, that is priceless.
I continue to choose CiviCRM because it is open source and geared toward non-profit organizations. It meets both my CRM and advocacy functionality needs, without forcing forcing me to synch two different systems. And it does not force my non-profit users to think in sales terms (leads, opportunities, etc.). I find the CiviCRM community knowledgeable and responsive, and I like being part of a development community where its members want to share information.
City Bible Forum is an Australian not-for-profit Christian organisation. We need to communicate effectively with our constituents, and CiviCRM gives us a comprehensive set of tools for managing relationships. Interestingly, we often find that new features are being added just as our need for those features is becoming apparent. It's the right fit for us.
I work for the Electronic Frontier Foundation. We switched to CiviCRM so that we could be sure that our membership data stays safe, secure, and private. Now we have control over our CRM and can customize it to work for our needs.
CiviCRM is probably the best CRM system I have seen on the market for non profits.
It has all the features our clients need - most of them straight out of the box. There is also a wealth of knowledge on the community forums and many plugins created by the Drupal community.
We would recommend CiviCRM as our first choice to our clients in the non profit sector who are looking for a CRM solution.
I work for a nonprofit that helps other nonprofits with web and graphic design, and CiviCRM is a major help to the small-medium groups we typically work with who need high-end CRM functionality that is deeply embedded in their websites.
The functionality and design of CiviCRM help us to integrate "relationship management" features into other platforms (like Drupal). Many of our sites are driven by relationship, community and connection, not merely by content.
CiviCRM is an solid and feature-rich web based CRM that supports an organization's or non-profit's ability to service its members. In a recent implementation our client is using CiviCRM as an association management tool for memberships and event registrations. Associations are a HUGE area for growth in the CiviCRM market. The ability for an organization to own and control their own data via an open source platform is a liberating experience. Coupled with Drupal and/or Wordpress makes CiviCRM and ideal combination for ANY non-profit or association.
<Cross posted from Advomatic.com The code blocks will be easier to read there.>
Sometimes after launching a new site our clients find that there are fields and features in CiviCRM that they don't use. We are working with a client that wants to remove all fields and features that aren't useful in order to simplify their user interface and make it easier to use. This includes things like SMS features, email signatures, and demographics. There are also several fields that they wanted renamed to be more consistent with the legacy system that they migrated from. To fulfill this requirement I used a combination of template overrides, and CiviCRM's translation system.
First up I should point out that if you do want to go down this path you need to make clear to the client that this will take a fair amount of effort up front (hopefully less for you now that you are reading this recipe). Additionally, if/when you upgrade CiviCRM these customizations will need to be reviewed at the very least, and possibly even re-done to some extent. So while this customization will make things more usable for CiviCRM administrators, it will add cost to both the initial site build, and to ongoing maintenance.
By definition CiviCRM is used by many organizations in the political sphere. For those organizations working in the US one useful metric to have on your contacts is their congressional district. Up until now this has usually been accomplished with either custom code, or exporting your contacts, sending them through a bulk lookup tool, and re-importing them. There is now an easier way to get this with the CiviCRM Sunlight Congressional District module.