Highland Hospital Foundation logo

Increasing donations and event participation with CiviCRM

Highland Hospital Foundation



300 56th St SE
25304 Charleston , WV
United States
West Virginia US

The Highland Hospital Foundation is the 501(c)3 fundraising organization of HHA, Inc. The mission of the Foundation is to enable and assist HHA, Inc. in maintaining quality behavioral health treatment programs. As the philanthropic arm of HHA, Inc., the Highland Hospital Foundation supports the delivery of behavioral health services to patients of all ages and contributes to the overall quality of life in their community by providing financial assistance.

The Highland Hospital Foundation needed a more robust way to keep track of event participants, record contributions and send mass emails. 

Functionality

The Foundation is using CiviCRM to help manage their events. One example is their annual golf tournament that they host in conjunction with a local partner. In the past, the registration was all handled on paper by their co-host. Using CiviCRM for event management has enabled HHF to handle that task without much extra work, thanks to online registration and payment using Paypal Pro. HHF successfully gathers more specific information about the participants as well as custom data, such as the golf handicap, by making those fields required on the registration form. It is also helpful to be notified every time someone registers. 

The reporting feature of CiviCRM has served as a form of checks and balances for the organization. HHF uses the “out of the box” contribution report templates to produce a report to track credit card payments as well as payment by check.

Background

HHF needed a more robust way to keep track of event participants, record contributions and send mass emails. The Foundation is using CiviCRM to help manage their events. One example is their annual golf tournament that they host in conjunction with a local partner. The registration was previously handled on paper by their co-host. Using CiviCRM for event management has enabled HHF to handle that task without much extra work thanks to online registration and payment using Paypal Pro. HHF successfully gathers more specific information about the participants as well as custom data, such as the golf handicap, by making those fields required on the registration form. 

Challenges

Researching and finding the right solution for the organization.

Developed by

Cividesk logo

Cividesk provides affordable CiviCRM services for nonprofit organizations including implementation, training, data import, hosting, maintenance and support.  We are headquartered in Denver but also have a presence in India in order to best support our customers in various time zones and to answer our customer’s needs for software development and customizations.

Cividesk was founded in 2011 on the premises that CiviCRM users will need on-going support and best practices sharing to fully realize the potential of this incredibly rich software. Over the years Cividesk has grown to become one of the leading Software-as-a-Service providers for CiviCRM. We do have customers in more than 25 countries or states around the world, spanning all types of nonprofit organizations – charitable, humanitarian, advocacy, religious, political, governmental and trade-oriented.

We provide you with a fully configured CiviCRM, take care of all the technology behind the scenes, and are always available to answer any questions you might have. No surprises: hosting, maintenance, mentoring and unlimited customer support are bundled into a fixed monthly subscription so you can budget your expenses in advance.

"It’s [CiviCRM] easy to use and the communication with donors has been improved. CiviCRM provides a more efficient way of keeping contacts, donations and more data organized than Excel."

Gail Carter, Development Officer


www.cividesk.com

Why did this project use CiviCRM?

HHR researched several options including Razor’s Edge, Sales Force for non-profits, and CiviCRM. After comparing and analyzing the programs, cost was one of the major determinants for the foundation’s decision to use CiviCRM, an open source software.