A CiviCRM Rebirth
Restoring the Foundations
Restoring the Foundations Ministry (RTF) is an integrated approach to biblical healing, with over 200 teams around the globe providing training and personal ministry to churches and people seeking help. The mission of the organization is to offer “hope for healing, freedom from life’s deepest struggles, and renewed purpose for living.” Making the switch to CiviCRM has allowed RTF to go from using spreadsheets, multiple bulk mailing programs and other fragmented processes to rolling all of this into the same centralized program that has also been integrated with their website. CiviCRM has been instrumental in improving their efficiency with performing daily tasks that are crucial to furthering their organization’s mission.
With membership managed in CiviCRM, website visitors can sign up as new members and existing members can renew their memberships after receiving renewal reminders sent out automatically by the CRM.
After receiving training by Cividesk on Mosaico they are no longer using MailChimp for their emailing communication and now manage all their emailing campaigns with CiviCRM. With the use of the Mosaico extension, they can send out very nice, professional and responsive newsletters to their members.
A substantial improvement Jaque noted is the ease of segmenting contacts to reach out to different groups. For example, RTF work with many trainers and recently Jaque created an online form to gather information from the trainers to gauge their interest in continuing working in the training program. She emails the group a link to the online form asking questions about their interest level. Jaque explained how this is a big improvement over the old system, being able to email trainers individually and then searching through the trainers’ responses.
Another key functionality is the possibility to generate reports on membership and supporters including financial reports. Before CiviCRM, it was time consuming to find this information but now it is easy to locate with a search or using one of the report templates. These reports can be emailed automatically to staff members who need this information. Instead of creating an email she can create a report and email the report to staff members who need this information. Jaque added:“I don’t need to spend time searching through old emails to find the information I need, since “it’s right there”.
RTF staff used Excel spreadsheets for tracking their memberships and events, MailChimp and Vertical Response for their emailing campaigns. Yet, it was difficult to keep track of the membership data on spreadsheets. When data was needed to report on renewals and current membership financials, it had to be manually assembled by searching through spreadsheets. This needed to be consolidated into one centralized process.
One challenge that Jaque is still facing is some resistance from colleagues who prefer to continue using the old system of Excel spreadsheets. Bringing a new database to the organization has been a struggle. Despite this challenge, having the data in a centralized place is a huge benefit that everyone appreciates, especially now that the organization has recently implemented a new WordPress website integrated with CiviCRM.
Cividesk provides affordable CiviCRM services for nonprofit organizations including implementation, training, data import, hosting, maintenance and support. We are headquartered in Denver, CO but also have a presence on the west coast in CA, and in India in order to optimize support for our customers in various time zones and to answer our customer’s needs for software development and customizations.
Cividesk was founded in 2011 on the premise that CiviCRM users will need on-going support and best practices sharing to fully realize the potential of this incredibly rich software. Over the years, Cividesk has grown to become one of the leading Software-as-a-Service providers for CiviCRM. We have customers in more than 25 countries or states around the world, spanning all types of nonprofit organizations: charitable, humanitarian, advocacy, religious, political, governmental and trade-oriented.
Our service provides you with a fully configured CiviCRM. We take care of all the technology behind the scenes and are always available to answer any questions you might have. No surprises. Hosting, maintenance, mentoring and unlimited customer support are bundled into a fixed monthly subscription so you can budget your expenses in advance.
"I really appreciate the commitment of Cividesk staff to respond quickly and help me resolve any issues I may face. From the beginning, the support team has spent time listening to me and understanding my needs. "
Jaque Orsi, Office Administrator
Why did this project use CiviCRM?
CiviCRM came highly recommended to RTF and furthermore it could be integrated with their WordPress website. The ability to have expert support available to help with any questions, challenges and customization within a reasonable budget was also important.