CiviCRM is an solid and feature-rich web based CRM that supports an organization's or non-profit's ability to service its members. In a recent implementation our client is using CiviCRM as an association management tool for memberships and event registrations. Associations are a HUGE area for growth in the CiviCRM market. The ability for an organization to own and control their own data via an open source platform is a liberating experience. Coupled with Drupal and/or Wordpress makes CiviCRM and ideal combination for ANY non-profit or association.
CiviCRM is making a huge difference to how we operate and process our interactions with volunteers, donors, service users and supporters. We work across all modules and are seeing increasing contact and reducing time-intensive processes, whilst all the time improving relationships.
We help many not for profits implement CiviCRM through consultancy, training, configuration, support and custom development. Many of them come from a painful world of old Access databases, multiple spreadsheets and even paper. I love presenting demonstrations to new potential users; many are shocked by the scale of the software. CiviCRM is suitable for so many different organisations as it's been developed to cover so many bases off the back of community calls.
I maintain our own CiviCRM client database; it feeds into our drupal intranet to provide me with all the information I need at a click. I would be lost without it!
I have been involved in the CiviCRM community for over 5 years, and enjoy implementing and programming CiviCRM for a variety of non-profits. I have been amazed at the rapid pace of innovation delivered with each new release, and CiviCRM's flexibility in being able to accommodate a variety of requirements. I have learned a lot about CiviCRM by participating in CiviCon, online forums, and CiviCRM book sprint.