The Nutrition Society, London W6 7NJ
Recruiting now - Database and Membership Support Officer (Part-time)
A part-time Database and Membership Support Officer working for an international non-profit Scientific Learned Society.
This key job will be a vital supporting role in the Membership team. The main duty will be maintaining and developing the membership database (Civi CRM). You will be interacting with members, analysing the data, developing and managing the CRM system. The ideal candidate will have CRM and Drupal knowledge, experience of working in a membership organisation, an enthusiasm to join a small close-knit team, and not be afraid of making decisions and being self-sufficient at times.
What you will get in return
£28,000 per annum (equivalent to £16,000 for a 20-hour week).The role requires 20 hours a week (4 hours a day for 5 days – with some flexibility).
Working with a great small team of people in a pleasant working environment. You will receive a number of excellent benefits including 5% pension, 30 days annual leave + bank holidays, flexible hours, and very comfortable working conditions.
Responsibilities and duties
- Reporting to the Membership Manager the key duty will be maintaining and developing the membership database (Civi CRM) and ensuring optimal and efficient day to day use for renewals, new joiners and grants/awards administration.
- Provide support to members and non-members via email and telephone.
- Liaise with the off-site Civi CRM support organisation to help ensure smooth running of the Civi CRM.
- Provide general office administrative support for the membership functions, as allocated by the Membership Manager.
- Prepare and set up email alerts to communicate with members externally via the membership database.
- Update welcome and renewal letters for members and other scheduled reminders
- Ensure weekly and monthly tasks in relation to the CRM such as activity stats, merging of duplicates, updating committee and board members etc. Support the development of hosting other international society memberships in the CRM.
- Maintain data integrity and hygiene standards, including adherence to the current Data Protection regulations such as PECR and GDPR. and ensure consistency of processes and clear record keeping.
- Help maintain accurate, consistent, and reliable information about members for relationship development and information transmission purposes.
- Assist with collating, analysing, and presenting data about membership methodically and accurately and with data segmentation to support membership programmes.
- Prepare custom reports from Civi CRM as requested. Develop and oversee standard operating procedures for the CRM in relation to customer care in order to ensure the highest level of customer service is given to members.
- Support the finance officer with reconciliation of income and financial queries.
- Train new members of staff on database functions as required
- Support and perform any other duties assigned by the Membership Manager.
Skills and qualifications
- A minimum of 2 years database administration experience, preferably Civi CRM
- Some knowledge or experience of Drupal CMS (desirable)
- Excellent people skills and experience of working in a membership organisation
- Excellent problem solving, enquiring and analytical skills and with high levels of attention to detail.
- A self-starter with high level communication, teamwork and negotiation skills
- Excellent organisational skills with the ability to work to deadlines and be self- motivating.
- Flexible and adaptable with a ‘can do’ attitude.
- The ability to create and maintain strong working relationships with colleagues, members and stakeholders and to be comfortable working in a small team.
- Ability to collate, analyse, and present data methodically and accurately
- A pro-active and creative approach to membership engagement, planning and organising
- Proven experience in managing demanding and sometimes difficult stakeholders.
Salary, hours, benefits
- £28,000 per annum (equivalent £16,000 for a 20 hour week)
- 20 hours a week (4 hours a day for 5 days). Some extra hours flexibility may be required for holiday (with notice) or illness cover.
- Flexible working within a small team
- Workplace Pension 5% contribution
- Generous 30 days holiday
- Cycle to work scheme
- Child care vouchers scheme
Interviews will take place the week of 2nd July 2018.