CiviCRM provides a great solution for our Social Good customers. And as a big proponent of software with no per user fees, no recurring subscription costs, and an open eco-system, I absolutely love what CiviCRM offers for our customers.
We recommend and use CiviCRM with most of our clients, and have since 2005. It's got a fantastic collection of functionality that fits the needs of non-profit organization communications, and the CiviCRM community of developers and users is growing, broad, vibrant and responsive.
The best part? When I describe to potential new converts how all of their constituent relations (donations, membership, mass emails, etc.) can be managed with a single integrated, configurable tool, I can hear an incredible yearning at the other end of the phone.
If it weren't for CiviCRM we'd be using at least 5 different
systems for Woolman: one for donor management, another for email newsletters, a third for our school enrollment, a fourth for our summer camp registration, and then a whole bunch of spreadsheets for keeping track of things like event attendance, prospective students, CSA memberships, etc. And of course none of those systems would talk to each other or make it possible to get a whole picture of the many ways one person might participate in our education center's activities. Migrating all of our scattered data and disparate systems to CiviCRM was a long and challenging process, but the results have been more than worth it. Our ability to track and report on our programs has improved dramatically, while the burden on staff to do data entry has been greatly reduced, and our participants are happy that they can now register/enroll online rather than mailing or faxing paper forms.
CiviCRM and the community help me provide maximum value to our constituents by making accurate information available to us in real time. With limited resources we have to work smarter and CiviCRM is key to delivering to our mission.
The CiviCRM community provides knowledge, skills and development. It enables me to help where I can, such as with translations. CiviCRM is an amazing piece of software and in combination with Drupal provides great possiblities.
At the Wikimedia Foundation, we leverage CiviCRM to maintain millions of records of donors and their contributions. Working with the product and particularly with the community has been a terrific experience. There's nothing quite like two open source organizations working together to meet their respective goals while ultimately strengthening the open source community as a whole.