We recommend and use CiviCRM with most of our clients, and have since 2005. It's got a fantastic collection of functionality that fits the needs of non-profit organization communications, and the CiviCRM community of developers and users is growing, broad, vibrant and responsive.
The best part? When I describe to potential new converts how all of their constituent relations (donations, membership, mass emails, etc.) can be managed with a single integrated, configurable tool, I can hear an incredible yearning at the other end of the phone.
ArtsWestchester is merging several CRM databases to CiviCRM to develop a company-wide database that all staff members can access. With the partnership between CiviCRM and Wordpress, we are capturing and developing relationships with a larger constituency.
I'm quite impressed with the responsiveness of the CiviCRM community, both from the core developers and many experienced users who have quickly provided answers and ideas in areas where I just needed that extra insight, or where we needed to do something totally new. After several years working with open source software, I'm finding the CiviCRM community to be the most responsive and helpful I've seen.
We make CiviCRM one of our primary offerings because it just provides so much right out of the box that our clients need, without a line of custom code. And when we need to extend it for the clients' unique needs, the APIs and programming hooks let us add in features that would be impossible in some other systems. This means we can provide great value to our clients with quick turnaround times and reasonable budgets, which is great for our clients and for us.
I find the engagement with our community of users to be intellectually stimulating
and rewarding. Seeing folks with expertise in a particular area step up and contribute their time and ideas to help improve the product is quite exciting. Every time I hear about a new interesting organization starting to use CiviCRM, I get a renewed sense of excitement about our work. The range of civic sector organizations currently using the software is quite amazing to me - from large international advocacy organizations to local performing arts troupes. I also really enjoy interacting with our international community - building friendships and getting to share culture (food, music, humor ....) with colleagues on every continent.
CiviCRM is making a huge difference to how we operate and process our interactions with volunteers, donors, service users and supporters. We work across all modules and are seeing increasing contact and reducing time-intensive processes, whilst all the time improving relationships.