We use CiviCRM for our Membership and Supporters system. We're committed to using Open Source solutions and are keen to expand the variety and success of our member recruitment and fundraising efforts.
The community provides excellent forum support, new ideas and feedback on suggestions. The CiviCRM software suits many use cases and allows us to support a large number of diverse UK voluntary sector organisations.
CiviCRM is an solid and feature-rich web based CRM that supports an organization's or non-profit's ability to service its members. In a recent implementation our client is using CiviCRM as an association management tool for memberships and event registrations. Associations are a HUGE area for growth in the CiviCRM market. The ability for an organization to own and control their own data via an open source platform is a liberating experience. Coupled with Drupal and/or Wordpress makes CiviCRM and ideal combination for ANY non-profit or association.
I'm quite impressed with the responsiveness of the CiviCRM community, both from the core developers and many experienced users who have quickly provided answers and ideas in areas where I just needed that extra insight, or where we needed to do something totally new. After several years working with open source software, I'm finding the CiviCRM community to be the most responsive and helpful I've seen.
We make CiviCRM one of our primary offerings because it just provides so much right out of the box that our clients need, without a line of custom code. And when we need to extend it for the clients' unique needs, the APIs and programming hooks let us add in features that would be impossible in some other systems. This means we can provide great value to our clients with quick turnaround times and reasonable budgets, which is great for our clients and for us.
CiviCRM makes it possible for non-profit organizations, even those with a limited budget, to forge strong relationships with their constituents, thus bringing them closer to fulfilling their mission. Over the years, we have seen CiviCRM develop and evolve in a very responsive way to the needs of the marketplace.