Lead Functional Consultant

2023-04-12 02:58
Written by
jamienovick - member of the CiviCRM community - view blog guidelines
Name of Company
Type of Work
Telecommute ok?
Time commitment
Full Time
How to apply

A big hello from the team at Compuco!

At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.

We work with charities across their digital stack helping them to rebuild their processes using flexible open-source tools. We help organisations reimagine the way they work so they can focus on impact.

We’re looking for an exceptional Lead Functional Consultant to join our growing team. Your role will be to lead a team of functionality experts for the CRM and Website products that we work with, working with the clients to understand their business processes and to perform solution design.

You and your team will run discovery workshops with clients, following our implementation process to gather their requirements. Using your extensive knowledge of the products and by working with the product team you will ideate solutions redesigning client organisations workflows into efficient processes with the technology to support them. Once approved you and your team will be hands on with configuring and customising the solutions whilst also working closely with our product teams to implement new features.

As the lead of this team, your focus will be on ensuring your team has what they need to deliver high quality work to clients, adhering to best practice. You will manage your team’s workload distribution and resource allocation, ensuring Compuco’s business needs are incorporated into the team’s planning approach. The ideal candidate for this role will craft a motivating and collaborative environment in which our Functional Consultants feel a strong sense of belonging and the support they need to deliver for our clients.We’re a very process-driven team and constantly seek to develop and refine the way we work to ensure that we continue to deliver the highest quality service to our clients and to the sector as a whole. We’re looking for someone with a “can do” attitude to join our growing team.

As a distributed company with an HQ in London and team members from all around the world, one of the things that make working at Compuco special is the chance to meet and learn from people from an amazing array of nationalities and cultures. We’re extremely proud of the way we work and the open culture we’ve developed.

Key responsibilities:

Team management:
- Performance management & quarterly appraisals
- Supporting direct reports in their work to deliver projects; providing guidance and strategic support during 1-1 discussions.
- Ensuring direct reports have the knowledge and tools needed to be able to effectively run key internal processes

Functional consultancy:
- Running discovery workshops with clients to understand business processes and their needs
- Documenting workshop outcomes in the form of client deliverables including business process maps and functional requirements specifications
- Ideating solutions to business process
- Configuring sites and CRM based on specification
- Performing client demonstrations of configured functionality to gather feedback
- Contribute to overall product development backlog by providing feedback on areas that can be improved to meet client needs

Experience sought:
- 5+ years experience delivering digital projects including websites
- A compulsive list maker, organiser and executer
- Previous experience working in a digital agency with agile planning processes is a bonus
- The ability to grasp concepts quickly
- Someone who loves technical challenges

What we value in this role:
- You love the challenge of making complex things simple
- You can convey complex concepts clearly to other team members
- You’re someone who likes to implement processes and ensure they are followed
- You seek to learn from others as well as share your knowledge and experience
- Great attention to detail
- Can do / Make it happen attitude

Location: Hybrid working (office based in Shoreditch, London) or Fully Remote
Type: Permanent
Salary range: £36-45k

About Compuco:
Our mission is to empower socially responsible organisations with the digital tools they need to build a better world. We work with charities across the digital stack helping them to rebuild their processes using flexible open source tools. We help organisations streamline and reimagine the way they work so that they can focus on impact.

We’re a distributed team, with staff in over 15 countries and a head office in London. We offer flexible hours and a real “team” mentality, working together to make things better.

Uniquely, we base all of our solutions on open source products, helping our work to have the greatest possible impact. In particular, we do a lot of our work on the Drupal CMS platform and a not-for-profit focussed CRM platform called CiviCRM. Our clients include charities such as Amnesty International, Farm Africa and Wikimedia, as well as educational membership associations and government bodies.

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship or disability.

We have a broad range of benefits including:
- Paid annual leave
- Birthday off
- Volunteering time off
- Wellness day
- Medical insurance allowance
- Paid leave for personal development and learning
- Remote working