For several years there has been interest in integrating a virtual call centre or distributed phone bank capacity into CiviCRM. Rob Thorne did a proof of concept back in March 2007 tha was used a bit by a political party (http://cvdemo.torenware.com/). There has been a resugence of interest in recent months and weeks, with over 2 dozen posts and 2300 page views on a single forum thread.
Blog posts by JoeMurray
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