Summary
The Wikimedia Foundation is looking for a Lead Systems and Business Analyst to join our team, reporting to the Senior Manager, Process Improvement Programs. As the Lead Systems and Business Analyst, you will provide enterprise and financial system design expertise and technical business support on a range of projects designed to deliver strategic operational improvements.
In this role, you will contribute strategic systems and design thinking and analysis, lead on technical elements of project planning and implementation, and build and iterate systems and tools that contribute to the effectiveness of our business workflows.
Systems Thinking + Design
You will be responsible for analyzing and mapping the current-state of mission-critical Finance, Legal, IT, HR, and Operations systems and capabilities from a people, process, data and technology perspective and perform root cause analysis to inform future-state recommendations.
You will be responsible for analyzing complex business problems relating to systems and/or processes and identifying opportunities to iterate and leverage technical systems, tools, and processes to support the organization’s business objectives.
You will be responsible for developing evidence based recommendations and analysis for C-suite decision makers.
You will be responsible for supporting the development of an overall strategy and managing the implementation of that strategy for our enterprise and back-off technology.
Technical and Business Support for Projects
You will be responsible in certain instances for leading and overseeing the entire process improvement lifecycle on specific projects: feasibility through scoping, requirements definition through specification, system configuration, launch, and production support.
You will be responsible for leading on technical elements of project planning and implementation, including consulting with project stakeholders to understand business problems and translate them into functional and non-functional requirements.
You will be responsible for providing technical expertise in identifying, evaluating, and developing systems and processes that meet business stakeholder requirements.
You will be responsible for implementing, designing, configuring, testing and iterating systems, tools and processes that support cross-functional work and an ecosystem approach to collaboration. On some projects, you will be completing the technical configuration and implementation yourself, on others you will be coordinating with outside technical partners..
You will be responsible for developing metrics systems, running reports, and critically evaluating information and data. You will be responsible for communicating complex data and information in a manner understood by a variety of audiences.
System Adoption + Integration
You will contribute to building a culture of planning and performance across the organization by framing and communicating issues to a wide audience in order to gain understanding and drive consensus on a future vision.
You will support an improved user experience and contribute to the effectiveness of business workflows by designing initial user adoption training, leading train-the-trainer sessions, and managing the initial development of resources and documentation.
You will be responsible for developing tools and approaches for monitoring and evaluating user success of business workflows based on appropriate industry standard metrics.
Skills and Experience:
Bachelor’s + 8 yrs related work experience; or Master’s + 6 years related experience; or equivalent work experience in business process analysis, business analysis, management consulting and/or change management
Proven track record of analyzing complex processes and driving execution of improvements
Wide-ranging experience and an understanding of best practices to resolve complex challenges in effective and creative ways
Finance Analyst or Finance business intelligence and reporting experience a plus
Qualities that are important to us:
You enjoy collaborating with a range of stakeholders, and you value knowledge sharing, and collaboration.
You can communicate complex technical concepts in simple ways, tailored to each audience, to ensure everyone can engage, contribute and successfully adopt new tools and systems.
You love solving problems, and understand the connections between micro decisions and the macro systems.
You love using data and metrics to measure performance and to tell a story.
You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission.
You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
You thrive in a results oriented culture that favors collaborative decision making.
You are a proactive problem solver and a self-starting individual.
You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.
Additionally, we’d love if you have:
Functional knowledge of process improvement methodologies (BPM, Six Sigma, Lean)
Lean, Six Sigma or BPM Certification a plus
Understanding of the free culture, free software, or online rights movements
The Wikimedia Foundation is...
...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.
U.S. Benefits & Perks*
Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
The 401(k) retirement plan offers matched contributions at 4% of annual salary
Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
Telecommuting and flexible work schedules available
Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people
*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.
