CRM Solution Lead

2021-09-17 08:45
Written by
Name of Company
BackOffice Thinking
Type of Work
Telecommute ok?
Time commitment
Full Time
How to apply
Send inquires to

About us

At BackOffice Thinking, we consult with nonprofits, foundations, and membership organizations on a variety of technology projects, including software assessments, website development, and CRM implementation & support.

We have broad and deep technology skills and experience. We also bring a wealth of business and communications skills and experience to the table. We say, “We focus on your technology so you can focus on your mission,” and our clients will tell you it's true. Clients choose BackOffice Thinking for our creativity and experience leading fundraising, communications, and technology projects, and they remain with us because we deliver results and become a trusted partner in their mission.

The Position: CRM Solution Lead

This position leads the design, implementation, support and maintenance of CRM solutions for non-profit organizations. Responsibilities include:

  • Pre Sales support for analysis and estimation of proposed solutions
  • Requirements gathering and documentation with clients
  • Technical planning and analysis for CRM solution, including platform selection, hosting considerations, and development approach
  • Technical design and specification necessary to deliver solutions
  • Developing detailed implementation estimates
  • Working with project managers develop project timelines and resource plans
  • Provide technical direction to CRM implementation staff as needed
  • Participate in activity planning for our proactive support services

Desired Skills and Experience:

  • 5 years working in a consulting environment with multiple clients
  • 5 years experience with CRM systems. Preferably in a the non-profit or customer support space (CiviCRM experience is a huge plus)
  • Working knowledge of PHP, MySQL/MariaDB, Linus. Dev ops experience a plus
  • Strong SDLC experience
  • Experience leading technical projects with several team members
  • Proactive communication skills
  • Proven record of helping organizations and clients move forward using technology

Additional helpful experience

  • Planning and managing the deployment of new software features for CRMs as well as Drupal or WordPress; many of our implementations involve portals
  • Providing direction for on-going maintenance and support for CRM/CMS solutions
  • Deep understanding and implementation experience with any nonprofit CRM (CiviCRM, Blackbaud products, NeonCRM, Tessitura, etc.)