Summary
Wikimedia Foundation is seeking an IT Systems Specialist to co-lead our efforts in developing, implementing and managing our enterprise systems. You will play a key role in the hands on implementation of the integration and automation of our developing enterprise systems. You will co-lead in the assessment, facilitation and implementation of industry standard tools. This includes managing change management, adoption and policy creation. You will work within the ITS (IT Services) team building out, supporting and maintaining our internal IT systems. Our ideal candidate will be excited to play an integral role during the Foundation’s most rapid growth period. This role will be a member of the Information Technology Services Team supporting staff based domestically and internationally.
You are responsible for:
Co-leading efforts in implementing, supporting and enhancing internal specialized systems and processes such as OnBoarding/OffBoarding workflows
Work in tandem with our Systems Administrator to build out system services in order to enhance our remote working environments
Collaborate cross-department to build effective and efficient workflows
Engage with external vendors in order to scope and perform discovery of new tools and services
Perform research and implement technical solutions for internal systems and ensure compliance with Foundation objectives.
Implement reporting tools to provide health and relevance of internal systems work flows
Plan and perform change management and adoption of new workflows impacted by the enhancement of enterprise architecture
Document all Systems functionalities on our OfficeWiki
Maintain documentation of portfolio of systems support services
Provide technical assistance to Wikimedia Foundation staff domestically and worldwide
Support of Windows, Ubuntu Linux, and macOS operating systems
Provide Tier 2-3 escalation support (rotational schedule for Team)
Collaborate with outside contractors as needed
Support equipment deployment and management tools
Assist with asset and software procurement and inventory management
Skills and Experience:
Experience with Enterprise systems and tools for a company environment or equivalently sized organization
Ability to perform and improve support workflows from beginning to end, ensuring proper report out is adhered to
Demonstrated capabilities in collaborating with non-technical partners
Experience analyzing and interpreting written information to draw connections and making recommendations
Experience with vendor management and contract services
Ability to complete projects/assignments with attention to detail and high degree of accuracy
Experience with the administration, integration and automation of the following tools and technologies: GSuite, JAMF, LDAP, Oomnitza, Zendesk, SSO, DaaS, SaaS
“Power-User” understanding macOS,Ubuntu Linux, and Windows operating systems.
Service-oriented approach: able to anticipate, understand and meet the needs of professionals.
Ability to communicate technical concepts clearly and effectively, both written and orally
Ability to successfully manage multiple priorities including urgent tasks
Be comfortable in a highly collaborative, communicative and consensus-oriented environment and proven ability to work well on a team, take instruction, and learn from mistakes.
Familiarity and desire to work with scripting languages (e.g., Python.)
Must be able to lift 20 lbs or more. (Accommodations can be made should this be an issue.)
Experience working with a global remote workforce (international and domestic)
Additionally, we’d love it if you have:
Familiarity with end-user security best practices
Experience with network troubleshooting (TCP\IP, DHCP, DNS, VLANs, 802.1x)
Familiarity with VPN support, troubleshooting and configuration
A/V support and troubleshooting experience (Zoom, Google Meet, Qsys)
Awareness of sustainability practices
Familiarity with Wikitext (wiki markup) language.
Understanding of the free culture, free software, or online rights movements.
The Wikimedia Foundation is...
...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.
U.S. Benefits & Perks*
Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
The 401(k) retirement plan offers matched contributions at 4% of annual salary
Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
Telecommuting and flexible work schedules available
Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people
*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.
