Whatsapp

Overview

This extension enables CiviCRM to communicate with contacts via WhatsApp Business API through multiple Business Solution Providers (BSPs). It provides a comprehensive set of features for managing WhatsApp communications directly from CiviCRM.

Key Features

• Multi-Provider Support: Connect to different WhatsApp Business API providers (Twilio, 360Dialog)
• Send & Receive Messages: Two-way communication with contacts
• Rich Media Support: Send images, videos, audio, and documents
• Template Management: Create, manage, and approve WhatsApp message templates
• Message Tracking: Full conversation history with delivery status
• Interactive Messages: Support for buttons, lists, and call-to-action messages (provider-dependent)
• Contact Integration: Automatic contact matching and creation based on WhatsApp numbers
• Activity Integration: Messages stored as CiviCRM activities for complete contact history
• Token Support: Use CiviCRM tokens in templates for personalized messages
• Webhook Support: Real-time message delivery and status updates
• API Access: Full APIv3 and APIv4 support for automation and integrations

Use Cases

• Donor Communications: Send personalized thank you messages and updates
• Event Management: Send event reminders and confirmations
• Membership Management: Renewal reminders and membership updates
• Case Management: Two-way communication with clients
• Campaign Management: Bulk messaging campaigns with template support
• Customer Support: Interactive support conversations