Upcoming Events
Chicago CiviCRM Meetup
February 17th, 2012
Please join other CiviCRM users, administrators, and developers in the Chicago (more...)
London user and administrator training
February 23rd, 2012
A comprehensive two day hands on training course covering the configuration, (more...)
CiviCRM Seminar - London
February 23rd, 2012
NfP Services free seminar
CiviCRM London sprint Feb 2012
February 27th, 2012
Following the CiviCRM training here in London, we will have a CiviCRM code (more...)
Philadelphia - CiviCRM Meetup for Q1 2012
March 13th, 2012
UK South West - CiviCRM Meetup
March 20th, 2012
Come meet others from the Area who are interested in, using or developing for (more...)
[Bristol, UK] user and administrator training
March 21st, 2012
A comprehensive hands on training course covering the configuration, (more...)
San Francisco user and administrator training
March 29th, 2012
A comprehensive two day hands on training course covering the configuration, (more...)
CiviCRM Usability, Test and Code Sprint - San Francisco (March 2012)
March 29th, 2012
This usability, code and test sprint is targeted at CiviCRM users and (more...)
CiviCon 2012 San Francisco Bay Area - April 2nd 2012
April 2nd, 2012
CiviCon is THE annual event bringing together the people who use, develop, (more...)
CiviCRM Documentation, Test and Code Sprint - after CiviCon San Francisco (April 2012)
April 4th, 2012
This sprint is targeted at CiviCRM users and developers who want to work on (more...)
CiviCRM Components
Tools for engaging your supporters...
CiviSocial?
- Not Just a Contact Database
-
These optional components give you more power to connect and engage your supporters.
civiCASE
Case management for clients and constituents.
civiCONTRIBUTE
Online fundraising and donor management.
civiEVENT
Online event registration and participant tracking.
civiMEMBER
Online signup and membership management.
civiMAIL
Personalized email blasts and newsletters.
civiREPORT
Report generation and template management.
With the rise of importance of social networks, and the sheer number of them, there has been development of a number of "listening" tools, which aggregate people's activities/fans/followers/friends and try to produce useful information about what is going on.
There has also been discussion about "Social CRM" which seems to be a combination of a traditional CRM solution plus listening tools. An interesting article about this trend is at: http://www.thesocialcustomer.com/jacobmorgan/29333/will-crm-sytems-and-listening-tools-become-one-and-same There is a book on the subject titled "CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers" as well as lots of chatter on twitter at #scrm
I am curious what people's opinion on this subject is, as well as what would work best within the context of CiviCRM.
-Sarah
Comments
There are already tools
There are already tools available, even when using CiviCRM together with Drupal. You may try Drupal-based ready-to-use solutions like http://openatrium.org or http://commons.acquia.com. Or build your own using a bunch of contributed Drupal moduls. See http://drupal.org/node/206724 for a list of such moduls. In my experience when building community/social web pages this moduls are a good start but they need some fine tuning. Depends on your needs of course.
Social crm sounds great
The main challenge, as with all social media will be making sense of all the 'noise'. Positioning your listening tool as a value added component without over complicating the interface. I wish I could offer more, but I will have to check out the book first. Thanks for the great idea.
Would love to see CiviSocial!
Could you imagine the uses for fund raising, managing political campaigns, membership management? I say absolutely YES!