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Upcoming Events

San Francisco CiviCRM Meetup - February 8th, 2012
February 8th, 2012
Come meet others from the Bay Area who are interested in, using or developing (more...)

UK usergroup - London meetup
February 8th, 2012
Come and meet others from the UK that are using CiviCRM or are interested in (more...)

London user and administrator training
February 23rd, 2012
A comprehensive two day hands on training course covering the configuration, (more...)

CiviCRM London sprint Feb 2012
February 27th, 2012
Following the CiviCRM training here in London, we will have a CiviCRM code (more...)

UK South West - CiviCRM Meetup
March 20th, 2012
Come meet others from the Area who are interested in, using or developing for (more...)

[Bristol, UK] user and administrator training
March 21st, 2012
A comprehensive hands on training course covering the configuration, (more...)

San Francisco user and administrator training
March 29th, 2012
A comprehensive two day hands on training course covering the configuration, (more...)

CiviCRM Usability, Test and Code Sprint - San Francisco (March 2012)
March 29th, 2012
This usability, code and test sprint is targeted at CiviCRM users and (more...)

CiviCon 2012 San Francisco Bay Area - April 2nd 2012
April 2nd, 2012
CiviCon is THE annual event bringing together the people who use, develop, (more...)

CiviCRM Documentation, Test and Code Sprint - after CiviCon San Francisco (April 2012)
April 4th, 2012
This sprint is targeted at CiviCRM users and developers who want to work on (more...)

CiviCRM Components

Tools for engaging your supporters...

CiviContribute

CiviEvent

CiviMail

CiviMember

CiviReport

CiviCRM comes out on top in NTEN Survey

Not Just a Contact Database

These optional components give you more power to connect and engage your supporters.

  • civiCASE

  • Case management for clients and constituents.

  • civiEVENT

  • Online event registration and participant tracking.

  • civiMEMBER

  • Online signup and membership management.

  • civiMAIL

  • Personalized email blasts and newsletters.

  • civiREPORT

  • Report generation and template management.

December 13, 2007 - 21:22 — lobo

This is an old report, Check the latest report here:
CiviCRM gets a solid A in the 2009 Data Ecosystem Survey Report (we did even better this time around!)

NTEN recently released the results of a CRM satisfaction survey they did a few months ago. It was a pleasure to receive the CiviCRM report card. We had never done a survey of our users, so this was good feedback and a big morale boost to the entire team. Some highlights of the CRM survey with regard to the survey are listed below:

I've borrowed liberally from Geilhufe's forum post on this topic.

  • The CiviCRM community is awesome :). CiviCRM had the most responses of 106 of 665 respondents for the highest market share of any CRM solution at 15.9%. Note that we did send 2 messages on the mailing list to the community about this (over a 4-6 week period)
  • CiviCRM dominates as a solution for small organizations, a 35.8% market share among small orgs. Its great to see such a high uptake among small organizations. We are ranked second (after salesforce) in uptake among medium sized organizations and would definitely like to see this grow and dominate this segment too in future versions :). CiviCRM v2.0 has a lot of the features and schema in place for us to make major gains in scalability and performance.
  • 91.3% of CiviCRM users would recommend or highly recommend it to others, beating ALL other systems, spanking Convio, Kintera and Blackbaud; and edging out Salesforce.com.
  • Our grades for quality, support, usability and delivers on promises/deadlines was a uniform B+, and we got an A for value. I'm pleased to see the good grade for quality and usability. I do think we do a pretty good job on support and deliverability, and would like to see those grades go up. We'd definitely like to improve on all these criteria in the future

You can read a different analysis of the survey here. I'm not very sure why the author discounts the sample size (665 respondents is a not a small number) or why she feels its not representative of the sector.

This report is great for CiviCRM and open source software. Hopefully this report will encourage folks to consider projects like CiviCRM seriously in their analysis and due diligence.

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Comments

December 17, 2007 - 05:50 — DaraghOBrien

Excellent scorecard!

Lobo,

Congratulations to the Civicrm team on these results. As for the sample size not being representative... Ireland is a country with a population c4.5 million. Political opinion polls are done on sample sizes of no more than 1000 and are viewed to be statistically valid +/- 5% or so. You don't need to survey EVERYONE to get a reliable predictor of the populate. Assuming there are less than 1 million organisations using Open Source CRM packages then 665 is a reasonable sample size to draw conclusions from. Of course, more responses would always be nice.

If CiviCRM users responded in volume that says a lot for how happy and supportive your consumer community is... if things sucked nobody would have responded to your mailing!