Upcoming Events
NYC CiviCRM Meeting - March 2010
March 16th, 2010
This next NYC meetup will feature a case study (TBD), group discussions and a (more...)
San Francisco CiviCRM Meetup - March 2010
March 24th, 2010
Come meet others from the Bay Area who are interested in, using or developing (more...)
Campaigning Camp in Oxford, UK
March 25th, 2010
Free (with lunch and tea break included!) CiviCRM/Drupal and Plone two-track (more...)
CiviCRM Seminar - Dublin
March 25th, 2010
MTL Software Solutions are hosting a free seminar at The IBOA, Stephen
St (more...)
CiviCRM User Training - Atlanta (pre NTC)
April 7th, 2010
This full-day hands-on training session is aimed at non-profit staff and (more...)
Configuring, Customizing and Extending CiviCRM - San Francisco (before DrupalCon SF)
April 18th, 2010
This hands-on 1-day training session is targeted at administrators, integrators (more...)
CiviCRM User Training - San Francisco (before DrupalCon SF) This full-day hands-on training session is aimed at non-profit staff and (more...)
April 18th, 2010
CiviCon San Francisco 2010
April 22nd, 2010
Join us for the first ever CiviCon in San Francisco this April! CiviCon brings (more...)
CiviCRM Components
Tools for engaging your supporters...
NTEN 2008 Donor Management Software Satisfaction Survey Results
- Not Just a Contact Database
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These optional components give you more power to connect and engage your supporters.
civiCONTRIBUTE
Online fundraising and donor management.
civiEVENT
Online event registration and participant tracking.
civiMEMBER
Online signup and membership management.
civiMAIL
Personalized email blasts and newsletters.
civiREPORT
Report generation and template management.
The Nonprofit Technology Network (NTEN) published the results of it's first-ever Donor Management Software (DMS) Satisfaction Survey last week. Nearly 1,000 people participated in the survey - whose goal was to help nonprofits "find the DMS that is best for your organization".
Regulars readers of this blog will recall that we were quite disappointed when the survey was announced - due to the fact that CiviCRM was NOT INCLUDED In the list of Donor Management Software solutions in the survey. The good news is that folks in our community stepped up nicely. Despite being a "write-in candidate" CiviCRM got the fourth highest number of respondents to the question "Please select the product that you consider your PRIMARY donor management system."
More importantly, users gave CiviCRM very positive grades across the board:
- 97.4% Would Recommend or Highly Recommend - This means that all but 1 of the 39 respondents who use CiviCRM as their primary Donor Management solution would recommend it to others.
- CiviCRM was rated A or A+ on each of the following criteria:
- Quality and Reliability
- After Sales Support
- Delivers on Promises and Deadlines
- Value for Price and Value for Time
- Ability to be Configured
- and got a B+ grade for Usability
The full report is available free to NTEN members at:
>> http://nten.org/research/2008-donor-management-software-satisfaction-survey
We know that there is more work to do to make our donor management features even stronger, especially in the area of reporting. But given that we provide a much broader range of functionality that many (most?) of the other solutions covered in the survey... and given that we are pretty new on the playing field - I think both the team AND the community of folks who collaborate with us to push the platform forward can be quite proud of this report.
... and with our strong "write-in" showing, we hope that future surveys/reports on Donation Management Systems from organizations like NTEN and Idealware will include CiviCRM up-front!
