I am often asked by our clients to help with hire a CiviCRM administrator. This can be a new hire or a promotion of someone within the organization. Although every organization has specific needs, I've found the below job description to be helpful as a starting point. Hopefully you can find it helpful as well.
- with a good understanding how a CRM should and can be utilized across the organization.
- who has skills using online technology and has the curiosity and expertise to learn CiviCRM and participate in the CiviCRM community.
- who is someone who wants to be a go-to person for the users. The candidate should be an advocate for the CiviCRM within the organization and help to appropriately expand its use.
- who takes data quality seriously and works to maintain a clean and unfettered database.
- Ensures that the data in CiviCRM is correct
- Works with the entire organization as a champion and trainer to ensure CiviCRM is understood by new and existing users and help the system to grow and evolve
- Provides support and training for staff in data entry and basic management
- Assesses various options for optimizing and customizing the system to help the system grow and evolve.
- Attends regular meetings with support staff and various team members to review upcoming issues, items, and training.
- Proven customer service orientation combined with the ability to work well with others, in the office and out.
- Creativity, initiative, excitement about the possibilities of the CRM.
- Strong knowledge of CRMs, particularly helpful would be knowledge of CiviCRM
- Strong spreadsheet skills
- Excellent business analysis and problem solving skills
- Excellent interpersonal skills
- Ability to work with people of varying technical skills
- Previous experience in an end-user technical support role.
- Quick, analytic thinker.
- Ability to effectively communicate complex concepts
- Drupal/WordPress CMS experience would be a plus
- Any background with CSS, HTML, or query writing in ACCESS would be helpful.