Yet another (reassuring) definition of Case Management

I was doing some other reading this week, and stumbled across this definition of case management: The National Association of Social Workers Standards for Social Work Case Management (1995)defines case management as … a method of providing services whereby the [professional] assesses the needs of the client and the client's family … and arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific client's complex needs. These standards also emphasize interventions at micro-, mezzo- and macro-levels, that is, the case manager should be acting to achieve goals for the individual client, creating linkages with the resource systems and improving the nature of those systems, as well as influencing social policies which impact delivery systems. (National Association of Social Workers Standards for Social Work Case Management, 1995) In reading this, I feel quite content, because I need ongoing reassurance that we're approximately on the right track with CiviCase being generalizable to a broad range of uses. In my view, if you take out the phrase "client's family" and just substitute the more general term "client's social context" you come up with something very close to what we were starting with. Good news!