Earlier this week we received some pretty excellent feedback from some CiviCRM users. This made our week, so we decided to share :). Erik Möller
from Wikimedia Foundation
CiviCRM definitely is becoming the leading open source product in this
space, and its growing mindshare and modular framework is helping it
to support other non-profit needs as well. Wikimedia has been using
CiviCRM as a fundraising backend for more than a year now after some
early experiments with it and custom solutions - we're also funding
custom code development that goes back into the core. I hope that most
of the non-profits on this list that need fundraising support
technology will consider using it, so that we can all help contribute
to an improving infrastructure for the non-profit sector. :-)
Another piece was from Karl Fogel
(of subversion fame) who uses CiviCRM for QuestionCopyright.org
. Karl also blogged about CiviCRM on his personal web site: CiviCRM saves the day
. Here are some quotes from Karl:
For those of you running foundations that have members and/or accept
donations and/or hold campaigns and events:
If you're trying to figure out what software to use to track this stuff,
give CiviCRM a try. We (QuestionCopyright.org) are using it in its
Drupal-module incarnation, and it's totally saving us, now that
donations are coming in at a higher rate than manual processing could
* The interface is intuitive enough. People outside your IT staff can
* The entities and relationships between them seem to be arranged the
way one would want.
* It can talk to payment processors (like PayPal and Google Checkout).
* It's Free (obviously).
* Paid support is available: http://civicrm.org/professional. (I got
good free support from Donald Lobo in #civicrm on irc.freenode.net;
not sure how much Donald wants me shouting about that here :-) .)
* Installation required IT expertise; depending on what you enable,
there's some placing of magical keys into config files, etc. The
installation and maintenance procedures will feel very familiarly
"open sourcey" -- this may be a good thing or a bad thing depending
on your tastes.
* There can be places where the UI makes you stop and think for a
moment. I've never gotten lost yet, but I've occasionally had to
ponder what move to make next.
* We ran into some http:// vs https:// problems (some sensitive pages
are SSL-protected), and as a result I'd be logged into the system as
"admin" and still not be able to reach certain pages. This got
worked out eventually, I don't remember the details -- the problem
may have been that I didn't finish setting something up during our
Overall, CiviCIRM has been very good for us. The other day I had to do
a search for contributors who had contributed over $500 (they get a
special acknowledgement), and it was a beautiful experience, especially
when compared to what we used to have to do in our old ad hoc system.
At http://www.rants.org/2009/04/29/civicrm-saves-the-day/ I describe one
particular feature -- pulling pending payment records from payment
processors automatically -- that's new in CiviCRM and that's useful for
orgs that get a lot of small donations from random sources.
Kinda cool to have such awesome users. Thanx Erik and Karl for promoting us