CiviCRM Needs Your Voice: UK Charity CRM Survey 2026
CiviCRM Needs Your Voice!
Every year, Fundraising Magazine—the UK’s only printed magazine for professional charity fundraisers—conducts a major survey to rank the best charity CRMs. This report is widely used by charities looking for a new system and provides valuable insights into CRM trends in the sector.
Last year’s results once again confirmed CiviCRM’s strength across the sector ranking #1 for cost-effectiveness, 2nd overall for user satisfaction, and earning an impressive 88% recommendation rate from users.
But to keep building momentum and ensure more organisations discover the power of open-source, we need the CiviCRM community to step up again this year.
Why This Matters to the CiviCRM Community
CiviCRM is more than just software—it’s a community-driven project built by and for nonprofits. Every time a charity chooses CiviCRM, they’re not just getting a CRM; they’re joining a growing ecosystem that values collaboration, flexibility, and affordability.
A strong result in this year’s survey means:
✅ More charities discovering CiviCRM and joining our community
✅ Increased recognition for open-source solutions in the nonprofit sector
✅ Greater support for development, improvements, and innovation
CiviCRM thrives on community engagement. The more organisations that use and contribute to CiviCRM, the stronger and more sustainable it becomes for everyone.
How You Can Help
If your organisation uses CiviCRM, please take a few minutes to complete the survey and select CiviCRM as your CRM of choice. Your feedback helps raise awareness, strengthen the community, and support continued innovation.
By completing the questionnaire, you will receive a copy of the published survey report and be entered into a prize draw to win a £100 John Lewis voucher.
📝 It only takes a few minutes! Your feedback can make a real difference in helping nonprofits choose the right CRM and in strengthening our community.
The deadline is Wednesday, 18th March 2026
Together, we can keep CiviCRM thriving!
