02 June, 2015

I am Tahir Ramzan, pursuing Masters in Computer Science at Virtual University of Pakistan. I am working on refunds, partial refunds and partial payments development for CiviCRM. Parvez Saleh and Joe Murray are mentoring this project.

Refunds and Partial Refunds:

Often, we need to tackle situation where one needs to make partial or full refunds. After this project users will be able to make refunds with friendly user interface and proper database records.

Concerns:

  • How to represent an administrative fee for refund? Who will pay this, buyer or seller?
  • How to link the refund with the original contribution?
  • Which method to use for processing refunds?  Check, payment processor or both.

Partial Payments:

Partial payments on the other hand need to be done when someone pays a part of payment contribution in installments. This will be very useful for CiviCRM users for...

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04 March, 2015
By Dahndy

First blog post here. I am hoping to at least shed some light on an issue I had when setting up CivicCRM. Its not a comprehensive solution to the problem; I hope to follow up soon with full source code.

Drip campaigns are a series of contacts triggered by certain event. There are many reasons to this. It is an effective way to keep in contact with a supporter over a period of time.

For example, when a user opts into an email list, you may want to send them welcome emails. These would be automated to send after 1 day, 1 week, and 1 month to remind them about your organization. For nonprofits, these emails are an effective tool to turn new prospects into donors or soliciting donors during a fund-raising campaign.

Looking through CiviCRM, this type of marketing (at least as of v4.5.5) was not explicitly supported out of the box. All necessary components were there though. There was mass mailing with granular control of recipients and scheduled reminders has a...

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09 February, 2015

Odoo is an open source accounting software. With much more features than only accounting, such as warehouse management, project management, HR management etc.

CiviCRM is an open source software for non-profit and is great in membership management, donor management etc.

For one of our clients we have been working in integrating both CiviCRM and Odoo where Odoo is leading in the financial data and CiviCRM is leading in the contact and membership data.

Meaning that in CiviCRM we create memberships and memberships contributions. Those contributions are synced to Odoo as invoices. In Odoo the invoices marked as direct debits are exported and send to the bank and in Odoo we read and reconcile the bank statements and marking the invoices as paid. As soon as an invoice is marked as paid the contribution in CiviCRM is also marked as completed. In addition when an invoice is created in Odoo this invoice is also created as a contribution...

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06 January, 2015
By Eileen
Filed under CiviMember

One of the 'features' of CiviCRM that has been an ongoing source of contention among our customers has been what happens when expired memberships are renewed. The current behaviour is that the existing expired membership has it's end date extended and the start date is altered to reflect the start of the latest membership period. This is great for figuring out when someone first became a member way back when. But, it makes it very hard to see breaks in their membership.

 

We find some organisations don't want expired relationships to be renewable and recently tackled creating an extension to create a new membership rather than alter an existing one if the end date was being extended. This threw up a few challenges - in particular the hook system really didn't offer the ability to remove or alter the id in the pre hook - in order to prevent the existing membership from being altered. We put in a short-medium term fix via...

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03 February, 2014
Filed under CiviMember

Our organization has been using (and loving) CiviCRM for almost a year now, but we initially had issues getting the membership history to easily capture the full range of detail needed.  Our members often lapse from year to year, and because Civi’s natural process is to renew a single membership record instead of creating multiple, this caused us some problems.  When discussing our experience and solution at various events, we found there was a lot of interest, so the purpose of this blog post is to discuss them in further detail with those who might find it useful to use our solution for their needs, and facilitate conversation towards sharing the solution with them.

 

Example:  An Often Lapsed Member

Our organization offers yearly memberships, and a common sight in our records would be a member like “Jane Member”.  Jane bought a 2007 Student membership, as...

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25 July, 2013

Well this is my first post on the CivCRM Blog and I am very honoured to have been given the privilege by David Greenberg. We are a CRM consulting company - meaning that we provide consulting and advice to companies who require a CRM system or who have a CRM system in place but want to know how to use it to its full capacity.

We received a grant from the Western Australian Department of Commerce to work in partnership with the Fremantle Chamber of Commerce.  The funding was to provide educational workshops to West Australian businesses about what CRM is and how it can benefit your business.  As part of the funding we were also to carry out two pilot CRM implementations.  One of which was to be for the Chamber to manage these workshops as well as their other events and memberships.

The Fremantle Chamber were actually the ones who suggested that CiviCRM would be a good fit for them as it was open source and seemed to meet their requirements.  After some research and...

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19 June, 2013
By aheath

Tonight found Giant Rabbit hosting the local CiviMeetup in Berkeley, CA, where we talked Drupal Webform Tips and Tricks (and if you want to support CiviCRM payment integration in Drupal webforms, you might consider giving a few dollars to our Make It Happen Campaign) and a few basic data how to's.

We had a good mix of WordPress, Joomla, and Drupal users, and Civi users old a new - and a good mix of cocktails to ease us out of the workday.

Oh, and then there was the CiviCRM Trailer. That happened.

21 May, 2013
Filed under CiviEvent, CiviMember, Training

I started out with CiviCRM as an end user who installed it for organization where I used to work.  My colleagues and I were self-taught through trial and error, and after a little while, we understood the concepts and day-to-day contact management fairly well.  However, we lacked the opportunity to fully explore functionality before diving in and using it.

At my firm, AGH Strategies, we've been providing trainings for CiviCRM clients since the first one over five years ago.  While the training is customized to each client's needs, training is most effective when we can focus on a single process, start to finish.  Meanwhile, most public CiviCRM trainings are general, soup-to-nuts treatments of everything that require the commitment of one or two entire days.

As an alternative, we're offering two targeted, two-hour "Start to Finish" training sessions in the next couple of weeks in Washington, DC.

...

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01 May, 2013
By xavier

SEPA stands for “Single Euro Payment Area”: Mix in a little bit of Standardisation, a pinch of Europe and a truck load of Bank processes; add a bit of XML, stir for decades and don't forget to pour in copious amounts of meetings full of white middle aged men all wearing grey suits. What you get is a scrumptious recipe guaranteed to insure that almost no one in the NGO community is going to be remotely involved or interested.

Until now that is. Because SEPA might be the solution you are looking for:

  • allows your members to automatically pay their fees on time

  • get more donors contributing small monthly amounts

  • makes it easy to let donors give an extra contribution when they like

  • makes it easier to raise money from supporters in other European countries (more than 30 countries use it)

All the while you are paying much lower fees to the credit card providers and spending less of your...

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26 March, 2013
Filed under CiviMember, v4.3

CiviCRM has the ability to automatically grant memberships to related contacts. So, for example, when a company purchases a membership, employees of this company can be automatically extended the same membership. In the user interface, these memberships are then flagged as ‘by relationship’.

But up to today this was an all-or-nothing proposition: all employees of the company where automatically granted a membership, with no ability to neither limit the number of related memberships, nor choose which of the employees would get these.

In the upcoming CiviCRM release 4.3, you now have these additional features:

  • During definition of membership types, you can eventually choose to limit the number of inherited memberships.
  • When a membership of this given type is created, related memberships are automatically granted up to the specified limit.
  • For each membership of this given type, you can reassign the related memberships as needed....
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