Late last year CiviCRM won some seed funding from Mozilla’s MOSS fund to support the core team, and also research our community priorities. We're focussing on two questions connected to CiviCRM’s future growth and sustainability:
- how do non-profits chose their CRM? what would make them consider and chose CiviCRM or not?
- how well do users of CiviCRM in languages other than English interact with CiviCRM and what should we focus on improving?
There’s a lot of possible answers to the first questions, which spans from marketing to visibility, features to usability, costs to risk. Almost everyone in the community has a viewpoint on it; and that’s what’s driving this research inquiry - we want to identify general trends, while tapping into the huge breadth of knowledge between us. We’ve created separate surveys for CRM end-users themselves (who may not be CiviCRM users) and CiviCRM...Read more
There are between 10,000 and 11,000 organizations worldwide actively using CiviCRM *right now* to manage hundreds of millions of contacts, receive millions of contributions, register millions of people for events, send millions of e-mails - and many other uses. But, stuff happens.
You may have noticed recently that the count of organizations using CiviCRM in your CiviCRM Resources "dashlet" on your Dashboard has fluctuated. You might be seeing text like this - "Used by over 6,588 organizations". Unfortunately, we recently suffered a hardware failure on our stats server, which is where the dashlet gets the latest count. This is not the same server which hosts our website.
The statistics will soon be back to normal. Please see https://stats.civicrm.org for more updates. Sorry for the confusion, and thanks so much for your patience.
Before I started working as a CiviCRM consultant, I was a CiviCRM user at a small nonprofit. We got a large chunk of our revenue through grassroots donations, but we never had an opportunity to see how we compared to other organizations like ours.
(TL;DR – you should install the Individual Donor Benchmark Survey extension, run the report, and submit your survey response.)
Nowadays, some proprietary donor databases collect users’ data and publish reports, but besides being creepy, they can’t get good data without involving organizations directly. They also only cover users of a single software system.
Besides, how do you know the data covers organizations like yours?
The Individual Donor Benchmark Survey was developed by Third Space Studio to address these...Read more
Way back when, in the early days of CiviCRM, there were two CMS’s supported, Drupal and Joomla, and CiviCRM’s codebase was complicated, but ran reasonably well. After a few years, the code was greatly improved but also significantly expanded to include a tremendous amount of additional functionality, and thus CiviCRM became a serious server resource hog. Finding hosting that could run it at all was sometimes a challenge and finding a host that could run it well was difficult.
In those days, Drupal sites far outnumbered Joomla sites, both generally on the web and also for CiviCRM sites. Since CiviCRM released WordPress support, however, what we have seen at CiviHosting is an increase in WordPress sites and today in fact, for new installs, we see that more clients choose WordPress over Drupal (by a small percentage).
Back in the early days, the majority of CiviCRM users were small to medium sized organizations, but over...
This is the final week for the Individual Donor Benchmark Survey, a tool to help you see how your grassroots fundraising compares to other small nonprofits across the United States. This is the second year that AGH Strategies has supported the survey by building a CiviCRM extension for easy data collection, so you can complete the survey this afternoon.
The report also compares performance between different CRMs and fundraising databases, so you can help share the story of your success with CiviCRM.
Crunch your data
- Go to your Manage Extensions page in CiviCRM.
- Click Refresh, and once the list refreshes, go to the Add New tab.
- Look for the extension...
If you're like most leaders of small nonprofits, you want to know where your fundraising stands as compared to other organizations your size. CiviCRM stores a wealth of data, but it might be time-consuming to search for it all. Even then, how will you know you're comparing data apples-to-apples with the rest of the sector?
The survey and extension
This is where the Individual Donor Benchmark Survey comes in. By asking standard questions of small nonprofits across the United States, the survey allows you to see how your organization stacks up against nationwide benchmarks, and you can compare your own results in subsequent years.Read more
As the CiviCRM community grows and is increasingly active, the need emerged to measure our work, our impact, our communications and many other aspects of this community in order to judge our progress and influence our roadmap. The CiviCRM statistics project was born.
Since it's inception, this effort has grown in scope and capabilities and now makes available real-time statistics on:
- the users of CiviCRM (counted as 'sites' representing an active installation of CiviCRM),
- key operational (# contacts, #transactions, ...) and technical metrics (server configuration) on these active installations,
- CiviCRM downloads per day, including from which country,
- metrics on software issues logged into our bug tracker,
- and many more ...
All of these statistics are produced with the utmost respect for the privacy of our users and contributors: no identifying data of any sort is ever collected (not even IP...Read more
As part of the statistics project for CiviCRM, we are calculating a number of metrics that give us a good visibility on CiviCRM end-users. Some of these statistics have already been exposed and discussed, so this blog post will focus on how better insight into our user base can translate into positive outcomes for the project.
One of the statistics we produce is a cohort analysis. Per Wikipedia, a cohort analysis classifies users into related groups sharing a common characteristics for analysis. For CiviCRM, we grouped our users per the month they started using CiviCRM and looked at how many of these were still using CiviCRM over time, thereby calculating the attrition rate for this group.
Here is what this cohort analysis looked like for CiviCRM in early August 2015:
Compare your fundraising success last year with other CiviCRM users and small- to medium-sized nonprofits. Third Space Studios have been conducting the Individual Donor Benchmark Survey for three years, helping smaller nonprofits compare their aggregate fundraising information to get a fix on how successful they are raising money from individual donors.
In return, the survey helps small and medium non-profit organizations gain useful insight into their own data, and contrast that with similar size organizations, to enhance their fundraising strategies.
This year, we realized that much of the survey data is already available in CiviCRM in a standardized way, so AGH Strategies wrote a report extension to help CiviCRM users easily gather data for the survey. The report gives you totals question-by-question to match the survey.
Want to get started? ...Read more
This post is the first in a series that will present results from the CiviCRM statistics project. It will focus on better framing the organizations that use CiviCRM. Further posts will explore the technologies used to run CiviCRM, the software development process, the CiviCRM community and communications, and lift the hood on how our statistics are created and processed.
But before we reach that last post in the series, it needs to be said that CiviCRM does collect statistics from a number of sources in order to better understand how the software is used and how the community performs. These statistics are always collected anonymously and presented in aggregate to further protect the privacy of our users and contributors, and site administrators can disable statistics collection at any time. Also, the graphs presented in this and subsequent posts are dynamic and refreshed every day ; so please excuse...Read more