If you believe someone is violating the code of conduct we ask that you report it to the CiviCRM Core Team by emailing conduct@civicrm.org.
If you believe anyone is in direct physical danger, please notify appropriate emergency services first. In the case of in-person events, if you are unsure what service to contact, find a conference volunteer, conference organization or Core Team member and they will assist.
All reports will be kept confidential. In some cases we may determine that a public statement will need to be made. If that’s the case, the identities of all victims and reporters will remain confidential unless those individuals instruct us otherwise.
In your report please include:
- Your contact info for follow-up contact.
- Names (legal, nicknames, or pseudonyms) of any individuals involved.
- If there were other witnesses besides you, please try to include them as well.
- When and where the incident occurred. Be as specific as possible.
- Your account of what occurred.
- If there is a publicly available record (e.g. a mailing list archive, link to community chat, etc. ) please include a link.
- Any additional context you believe existed for the incident.
- Whether you believe this incident is ongoing.
- Any other information you believe we should have.
What happens after you file a report?
You will receive an email from the CiviCRM Core Team acknowledging receipt within 24 hours. The Core Team will immediately meet to review the incident and determine:
- What happened.
- Whether this incident constitutes a code of conduct violation.
- What kind of response is appropriate.
If this is determined to be an ongoing incident or a threat to physical safety, the Core Team’s immediate priority will be to protect everyone involved. This means we may delay an “official” response until we believe that the situation has ended and that everyone is physically safe.
Once the Core Team has a complete account of the events they will make a decision as to how to respond. Responses may include:
- Nothing (if we determine no code of conduct violation occurred).
- A private reprimand from the working group to the individual(s) involved.
- A public reprimand.
- An imposed vacation (i.e. asking someone to “take a week off” from CiviCRM "infrastructure" such as community chat, gitlab, etc.).
- A temporary or permanent ban from some or all CiviCRM spaces
- events, meetings, mailing lists, chat, etc.
- A request to engage in mediation and/or an accountability plan.
We’ll respond within one week to the person who filed the report with either a resolution or an explanation of why the situation is not yet resolved. In the case of events, if possible, we’ll reply to the reporter before the end of the conference.
Once we’ve determined our final action, we’ll contact the original reporter to let them know what action we’ll be taking. We’ll take into account feedback from the reporter, but our response will be determined by what will be best for the CiviCRM community.
Finally, the Core Team may make a report on the situation to the CiviCRM Community Council. The Community Council may choose to issue a public report or statement of the incident.
Current revision posted 17 May 2025
Revision 1.0, posted 4 February 2015 Reporting Guidelines derived from those of the Django Software Foundation.
