When Home Builders Foundation of Metro Denver was faced with fatal database errors during a CiviCRM upgrade, they did not know how to deal with this issue.
The Home Builders Foundation’s missionis to provide accessibility solutions and home modifications for individuals with disabilities and financial need through the collaborated efforts of the building industry. Having completed nearly 1,200 projects since 1993, the Foundation operates with a staff of two and a minuscule budget. They could not afford the services of a CiviCRM consultant to repair their database and proceed with the upgrade.
Cividesk offered their help as part of their giving back program. This program is targeted at ‘volunteer-run non-profit organizations providing free and secular services to the underprivileged’, and provides these organizations with pro-bono solution design, professional hosting, software customizations, technical support or training services. Cividesk dumped the corrupted database, patiently fixed the structure and missing metadata, tested the repaired database on a development server, reloaded the data on the live server and finally upgraded CiviCRM instance to the latest LTS version.
Beth Forbes, executive director for the Home Builders Foundation, says ”We could never have done it without Cividesk. We are so thrilled to now have additional features in CiviCRM, thanks to this upgrade, and know our database is back to normal thanks to the work Cividesk has so generously done for us.”