One of the most common phone calls we receive at Bay Area Children's Theatre is "Are tickets still available for performance xyz?" That call is especially common on show days, when most of our staff is at the performance venue and not in the office to answer the phone.
Blog posts by jcm55
We've been using CiviCRM at Bay Area Children's Theatre since 2008, and started using it for ticket sales shortly thereafter. CiviEvent was really designed for event registrations, and there are some differences between an event registration and a ticket purchase, but we found that CiviEvent gave us enough flexibility to use it for ticket sales -- especially with price sets.
A wide variety of organizations make use of CiviCRM, especially in the areas managing contact/donor data, contact communication and receiving online donations. Performing arts organizations also have those needs, as well as some unique requirements around events (performances) and tickets. Over a series of upcoming blog posts, I hope to outline how our organization has used and adapted CiviCRM to meet our needs for those use cases.
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