If you haven't checked it out yet, the CiviCRM Stack Exchange is a Q&A site where folks can get free support for using CiviCRM.
It's simple to use - ask a question, get answers. Users vote on both questions and answers, and there's no chit-chat, just answers. You earn reputation points when people vote for your questions and answers. Many top CiviCRM experts use the site and answer questions.