Mthulisi Ncube, Data Coordinator at MSF South Africa says: “We are working closely with our service provider Ixiam who have helped us customise CiviCRM. MSF South Africa has been using CiviCRM for over a year now to store and manage all our fundraising contacts and donor database. We chose to go with CiviCRM because of its customizability and free online availability. We do a lot of emailing to our donor base and CiviCRM helps us track who opened what and the click-through rates. Our contacts also have an option to opt-out and all the interactions are recorded directly into the CiviCRM.
CiviCRM also allows us to generate financial files when we run monthly debit orders, and it sends this information to the our payment software, linkserv, which enables collections from bank accounts. As per regulations in South Africa, we are also able to generate Consolidated Section 18A tax certificates for our donors annually. These certificates are sent straight to the donor`s email addresses. For us, donor segmentation is one of the biggest features on CiviCRM. It gives us the ability to create different kinds of groups, including smart groups that are based on pre-defined criteria.
MSF South Africa:
Doctors Without Borders (MSF) South Africa is the local branch of the international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters or those who are excluded from healthcare in more than 60 countries worldwide. MSF was awarded the Nobel Peace Prize in 1999. The judges chose MSF “in recognition of the organization’s pioneering humanitarian work on several continents” and to honor our medical staff, who have worked in more than 80 countries and treated tens of millions of people.”
