25 January, 2011

The staff at Denver DataMan have identified CiviCRM as the CRM that we believe is best suited for making a truly robust CRM that will be accessible for the blind. We have received funding from the Colorado Center for the Blind to allow us to support the development of this innovative project.

The solutions that we are proposing to implement will also help make the overall structure of CiviCRM more adaptable and in doing so paves the way for the development of mobile sites and other applications requiring functional changes based on user selections or device limitations with CiviCRM. 

You can read the post I made recently on the boards to see the methodology we used to identify the issues that need to be addressed to achieve the goal of making CiviCRM accessible to the blind. 

There are a few overarching areas that challenge the accessibility of CiviCRM. These are outlined here along...

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02 January, 2011

 

We recently completed a project with San Francisco Baykeeper, a pollution watchdog in the Bay Area. They asked us to help them move from an expensive yearly contract with Blackbaud Raiser's Edge to the libre and "free kittens"* CiviCRM.
 
Never having worked directly with Raiser's Edge (RE), we relied on Eliet Henderson, Baykeeper Development Director, to help us get our head around all of their data. She exported the RE database as CSV files, grouped by Individuals and Organizations. Each grouping then had subgroups consisting of relationships, gifts, recurring contributions, notes, address information, etc. With all of the export files generated we began to configure CiviCRM and build the tools that would handle the import.
 
Here's what we were dealing with:
  • 35: Number of...
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20 December, 2010

We had a lively meetup at Wikimedia Foundation HQ in San Francisco last week. Despite the super crummy weather, Carl Tashian from the Participatory Politics Foundation came downtown on via bicycle to share their experiences migrating to CiviCRM from phpList, using the Sendgrid service for mailings, and integrating CiviCRM with the Ruby on Rails application they use for their Open Congress project. This is a great example of using the REST API for tools integration. You can check out the slides from Carl's presentation here. Be sure to also check out Open Congress! Thanks Carl for a great presentation.

We also spent some time reviewing the new...

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09 December, 2010

De Goede Woning is the first Dutch housing corporation to start using CiviCRM, and they are in the middle of their implementation process, expecting to go live in March 2011. One of their main loves in CiviCRM is the functionality of CiviCase, which they will use quite extensively for the following processes:

 

  • manage the process of selling a house, including steps like talking to the bank, valuation of the house, technical survey etc.
  • manage situations where customers are late paying rent and will be followed during a pay back agreement or in the worst cases, legal proceedings
  • manage social contacts for all kinds of problems with customers in their environment (alcohol, abuse, noise, committed client that support neighborhood project etc)
  • manage the process of renting out commercial property

 

Let me work out one example in a little more detail: some customers have a record of problematic...

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06 December, 2010
By michal

We've been recently working on CiviCRM upgrade for a Front Line - an organisation, which have been using CiviCRM for quite a few years now. Through their sponsorship, we put first version of case management into CiviCRM, which - with time and support from other organisations - led to developing CiviCase component. They also inspired creation of CiviGrant. You can say it's an Open Source success story - they invested some resources into bringing the subject (case work) to CiviCRM, the idea caught up and now they are migrating to much more advanced and flexible solution, which was created within the open source product framework. This blog post is not about calculating ROI, so I'll skip going further into this, but I bet it would be an interesting thing to dig a but further on. This blog post is about using CiviCRM in human rights organisation.

To give you an idea...

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02 December, 2010
By xavier

The PES -who sponsored the development of the badge feature- used civievent for the first time at a big scale: their council in warsow. You might see some bits of it in the news, like the greek prime minister that just finished his speech, but only on this blog will you know more about part of the logistic of such a big event, and how civicrm helped it.

We put in place 3 different registrations, one for the journalist, one for the representatives and guests of the national parties and the last one for the activists.

All in all, that's more than 500 participants, the vast majority of them registering online beforehand, a few VIPs and less disciplined doing it at the registration desks.

The activists' registration process was the most complex one, and they used a lot of statues to track the various stages each participant went through. As 100 activists could come for free, and way more registered to benefit from it. Lots of...

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