De Goede Woning is the first Dutch housing corporation to start using CiviCRM, and they are in the middle of their implementation process, expecting to go live in March 2011. One of their main loves in CiviCRM is the functionality of CiviCase, which they will use quite extensively for the following processes:
- manage the process of selling a house, including steps like talking to the bank, valuation of the house, technical survey etc.
- manage situations where customers are late paying rent and will be followed during a pay back agreement or in the worst cases, legal proceedings
- manage social contacts for all kinds of problems with customers in their environment (alcohol, abuse, noise, committed client that support neighborhood project etc)
- manage the process of renting out commercial property
Let me work out one example in a little more detail: some customers have a record of problematic...Read more
We've been recently working on CiviCRM upgrade for a Front Line - an organisation, which have been using CiviCRM for quite a few years now. Through their sponsorship, we put first version of case management into CiviCRM, which - with time and support from other organisations - led to developing CiviCase component. They also inspired creation of CiviGrant. You can say it's an Open Source success story - they invested some resources into bringing the subject (case work) to CiviCRM, the idea caught up and now they are migrating to much more advanced and flexible solution, which was created within the open source product framework. This blog post is not about calculating ROI, so I'll skip going further into this, but I bet it would be an interesting thing to dig a but further on. This blog post is about using CiviCRM in human rights organisation.
To give you an idea...Read more
The PES -who sponsored the development of the badge feature- used civievent for the first time at a big scale: their council in warsow. You might see some bits of it in the news, like the greek prime minister that just finished his speech, but only on this blog will you know more about part of the logistic of such a big event, and how civicrm helped it.
We put in place 3 different registrations, one for the journalist, one for the representatives and guests of the national parties and the last one for the activists.
All in all, that's more than 500 participants, the vast majority of them registering online beforehand, a few VIPs and less disciplined doing it at the registration desks.
The activists' registration process was the most complex one, and they used a lot of statues to track the various stages each participant went through. As 100 activists could come for free, and way more registered to benefit from it. Lots of...