This may be a blog post I expand upon later…
I've seen mentions around the interwebs of socialCRM tools for CiviCRM and what I want to know is… Has anyone started any kind of code or prototyping this idea? If not, I may make a start and anyone else interested in lending a hand… Let me know.
Slightly vague in terms of feature set right now, but take a read through the following links to get an idea: